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Guarantee

At Obviously we believe in the superior quality of our products and we are proud to provide a 200% guarantee on all products purchased from our online store.

In the unlikely event that you receive an Obviously Underwear product with a defect caused by a manufacturing fault, we will not only allow you to keep the original product, but we will also replace it free of charge.

This 200% guarantee is available for 6 months after purchasing the product. In order to notify us of a faulty garment and access the guarantee, please:

  1. Take a hi-resolution digital photo showing the problem area on the underwear product
  2. Send an email to webshop@obviously.com.au containing the following:
    • Digital Photo
    • A brief description of the problem
    • Your order number
    • Date of order
    • Exact description of product (style, size, color; e.g. low rise brief, medium, black)

We will confirm the fault and issue a replacement via trackable express shipping.

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